Shipping policy
Thank you for shopping with us!
We are committed to delivering your orders in a reliable and timely manner. Please review our shipping policy below to understand how we process and deliver your orders.
Order Cut of Time and Processing Time
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Orders Cut of Time 5.00 PM.
- All orders are processed within 1–3 business days after payment confirmation.
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Orders are not processed on weekends or public holidays.
Shipping Time
As we work with international suppliers (primarily via Alibaba), shipping times may vary depending on your location:
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United States : 7-12 business days
Please note: These are estimated delivery times and may vary due to external factors.
Shipping Cost
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Shipping costs are calculated at checkout or may be offered as $4.99 depending on the product or promotion.
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All shipping fees will be clearly displayed before completing your purchase.
Order Tracking
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Once your order is shipped, you will receive a tracking number via email.
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You can use this tracking number to monitor your delivery status.
⚠️ Delays & Unexpected Issues
While we aim to deliver on time, delays may occur due to:
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Customs processing
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High demand periods
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Courier issues
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Weather or global disruptions
We appreciate your patience in such cases.
Customs, Duties & Taxes
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International orders may be subject to customs duties or taxes depending on your country.
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These charges (if applicable) are the responsibility of the customer.
Incorrect Address
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Please ensure your shipping address is correct at checkout.
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We are not responsible for orders delivered to incorrect addresses provided by the customer.
Contact Us
If you have any questions regarding your shipment, feel free to contact our support team. We are always here to help.
📩 Customer Support
For all inquiries, please contact us at:
Email: support@kitcheron.com
Phone: +1 (518) 872-8986
Address: 8375 Sultana Ave unit 2, Fontana CA 92335, USA
Thank you for choosing us!