Refund policy

Thank you for shopping with us!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We want you to be fully satisfied with your purchase. If you are not happy with your order, we are here to help with a fair and transparent refund and return process.

Return Eligibility

You may request a return or refund if:

  • You received a damaged or defective product

  • You received the wrong item

  • The product is significantly different from its description

To be eligible for a return:

  • The request must be made within 30 days of receiving the product

  • The item must be unused and in its original condition (if applicable)

Who pays for return shipping? Customer.

Is there a Restocking fee? No

Address for Returns: 8375 Sultana Ave unit 2, Fontana CA 92335, USA

Refund Process

Once your return request is approved:

  • We will inspect the issue with the supplier

  • If approved, your refund will be processed within 10 business days

  • Refunds will be issued to your original payment method

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products damaged due to misuse

  • Items marked as final sale or clearance

  • Custom or special-order products

Return Shipping

  • In most cases, customers may be responsible for return shipping costs unless the item is defective or incorrect

  • If the issue is due to our error, we will cover return shipping or offer a replacement

International Orders

As we work with global suppliers (including Alibaba), return shipping may take longer depending on your location. We aim to handle all issues fairly and efficiently.

Refund Approval Conditions

Refunds are only approved after:

  • Verification of product issue

  • Confirmation with supplier

  • Proof provided (photo/video may be required)

Contact Us

If you have any questions about refunds or returns, please contact our support team. We are always ready to assist you.

We value honesty, transparency, and customer satisfaction. Thank you for trusting our store!

📩 Customer Support
For all inquiries, please contact us at-
Email: support@kitcheron.com
Phone: +1 (518) 872-8986
Address: 8375 Sultana Ave unit 2, Fontana CA 92335, USA